In order to figure out the source of the issue, you should investigate the macOS and Jamf Pro logs. If you run into an issue while using Jamf Pro, the first thing you need to do is identify the source of the issue: is the problem on your end, or with Jamf? Identifying the issue: MacOS system logs versus Jamf Pro logs Provide knowledge base articles for every single issue, complete with screenshots.Conduct bi-weekly meetings for your help desk team to discuss upcoming changes and issues.Require each help desk team member to attain Jamf Pro 100 Course certification.Provide a Jamf Pro vs macOS table to help identify issues in real time.
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